Common queries answered
Frequently asked Questions
No, all of our fudge is home made. we create our small batch fudge in our 5* FSA Rated kitchen.
If you have received a gift card from someone and need to check the balance, you can check it HERE. Our gift cards come with an expiry, so make sure you check the balance regularly.
Orders are processed as soon as they are received. We aim to fulfil them within 24 hours and post them to you using your chosen shipping method. We estimate delivery, but please be advised we cannot control the timings of the courier. This is why we provide an estimate not a guarantee.
Due to the type of products we sell, we do not accept returns unless there has been a genuine fault by ourselves.
Contact us ASAP using the contact form on this page. We can only change the shipping address if we haven’t already processed the shipping labels.
go to, ‘My Account’ and under ‘My Orders’ you can see the progress of your order. If your order is being posted by courier, we will automatically send you an order update which will provide you with your tracking details.
We can only ship to Mainland UK as present, but aim to cover a larger area in the future.
More than often yes, however if this isnt the case then we will let you know.